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HP Offers Linux Support
April 20, HP's Software Services Division announced 24x7 worldwide software
support services for the Linux operating system and HP's Linux applications.
HP's new support services include maximum two-hour response time commitment
and immediate response for critical calls on multivendor Intel-based
platforms.
HP Linux support services </ssg/ds/ds56.html> are provided via HP's
Electronic Support Center and HP Response Centers and include:
* Unlimited, toll-free phone-in software assistance with two-hour
response commitment and immediate response for critical calls;
* Electronic software call submittal with a choice of response
timeframes;
* Remote software support by highly-trained, HP support engineers; -
HP Electronic Support Center provides 24x7 electronic access to a database
of current product and support information from a variety of vendors;
* Linux training for the system administrators, such as Linux
Installation Configuration and Administration class, available in HP's
Education Centers worldwide or at the customers sites.
HP's offering will support major Linux releases from companies such as Red
Hat Software, Caldera Systems, Pacific HiTech and SuSE Holding AG, initially
available on Intel servers from HP and other vendors. HP also has extended
its support to HP Linux applications such as HP Firehunter.
Additional information regarding HP's Linux support plans will be provided
in the coming weeks.
Michel Christaller, Ingénieur Système,
CS-SI ATHESA
mailto:Michel.Christaller@cea.fr
tel: 0476885454 fax: 0476885056
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